Terms & Conditions

Terms & Conditions

1. Rates

All prices quoted on any of our websites (or affiliated websites) or in our brochures are subject to change, and the owners reserve the right to correct and amend errors in both advertised and confirmed prices. Once a rental has been confirmed the owners will not increase the confirmed nightly or weekly rental rate, unless such change has been requested or necessitated by the guest.

2. Bookings and Payment

The signing of the booking form confirms the acceptance of the terms and conditions set out below and shall be binding on all the persons intending to occupy the property whether or not such persons have signed the booking form. The Owners will confirm each booking as soon as possible after the signed booking form and deposit are received. The deposit is 20% of the total cost. No reservation is confirmed until the booking deposit is paid. The balance of the rental charge and any pre-booked extras are payable no less than 10 weeks prior to the date of commencement of the rental period. Reservations for an arrival within 10 weeks must be paid for in full at the time of the reservation. The owners or management company reserve the right to refuse acceptance of any booking at any time at their discretion.

3. Cancellation Policy

Cancellations must be confirmed to us in writing. In the event that a guest cancels a reservation, or the owners or management company have to cancel the arrangements due to non-payment of the balance due within the time allowed before departure, cancellation charges will be made as follows:

    • More than 8 weeks before arrival date: Booking deposit
    • Between 4 and 8 weeks before arrival date: 50% of rental amount
    • Less than 4 weeks before arrival date: 100% of rental amount

For these reasons, full comprehensive travel insurance is strongly recommended.

4. Security Deposit

Upon signing the rental agreement the signatory agrees to pay for any damage of any kind to the property from the security deposit that will be taken by the management company at check in. The owners/management company retain the right to retain the security deposit (either in part or full) to cover excess damage of any kind to the property, missing or damaged furnishings, appliances or property, excessive use of electricity (e.g. leaving external doors open with air conditioning on), excess cleaning costs, non-return of keys, or any other condition requiring repair or replacement prior to the occupancy of subsequent guests. Receipts for repairs / replacements may be requested in the unlikely event that such retention of the security deposit is required. The security deposit, less any such charges, will be refunded as soon as the management company has completed its inventory and occupancy report. The owners reserve the right to pursue a guest for recompense for any and all damages caused which may exceed the value of the security deposit and will require payment within 14 days of being served notice of this.

The following list covers some of the more common reasons for security deposit deductions but the list is by no means complete:  Smoking inside the property; damage to the home  and/or inventory; missing inventory items; excessive garbage left in the home; late check-out without prior arrangement; used diapers, used sanitary items, discarded medial items left for the cleaners to remove; bent pool poles; holes or tears in pool screen enclosure; coins/other metal objects/toys/trash/other items left on bottom of pool; blocked toilets or sinks caused through misuse; stained linens and towels (bleach, blood, drinks etc); carpet & furniture stains requiring professional cleaning; relocation of furniture; non-emergency call outs after hours, at weekends or on national holidays; call outs for any issues caused by renter negligence; animals in the property unless authorised.

5. Liability

The owners and management company of the property accept no responsibility whatsoever for the death, personal injury, accidents, loss, or damage to persons or personal belongings however caused. The use of all accommodations and all amenities, including the swimming pool and hot tub is entirely at the user’s own risk. Children must at all times be supervised by responsible adults when using the swimming pool. Glass is not permitted within the pool area. The owners and management company cannot accept any liability for any loss of rental time due to travel problems, flight delays, cancellations, terrorist acts, industrial disputes or any events, which are outside our control, including any form of Force Majeure. The owners cannot accept any liability for failure of public supplies such as water, electricity, gas supplies or air conditioning supplies or of pool heaters. Nor for the consequences of the actions or omissions that may supply or control main services, or any actions taken in the vicinity of the property by any authority over which there is no control.

In the unlikely event of us being negligent and/or in breach of our contract with you, our liability shall be limited to the cost of your booking with us.

We accept no responsibility or liability for loss or damage to personal items whilst travelling to the property, staying in the property or after departure from the property.

6. Rental Period and Occupancy

The rental period runs from 4PM local time on the day of arrival until 10AM local time on the day of departure. Unauthorized early arrivals or late departures will result in additional charges. The property may only be occupied by a maximum of 12 persons, per Florida law. The accommodations are booked solely for persons named on the rental agreement and the owner or management company reserves the right to refuse entrance to any parties not so named. It may, on occasion, be necessary for staff or agents of the owner or management company to enter the premises in order to perform routine maintenance or repairs.

7. Accommodation

Where applicable and if paid for, pool heat may be provided.  Normally the equipment is very good at heating the pool adequately but in the rare instances that ambient air temperature falls below 55F the equipment will no longer function as desired.  This happens occasionally during the day during the winter months but is more frequently an issue at night time after the sun goes down.

Normal usage of electricity and water is included in the rental price.  Cable TV is provided and is included in the rental price.  A telephone service is available; local calls are included.  Internet access is available free at the villa; there is no guarantee of compatibility, availability, speed or quality of service.  Any issues with any services will be resolved as soon as possible which may involve dealing with the service providers; this can taken anywhere from a few hours to a few days.

At times it may be necessary to replace items at the property with similar items of an equivalent or better standard.  Wherever possible, we will endeavour to notify you of such changes but can accept no responsibility for facilities that are different to those advertised.

8. Party Size and Nature

The property is fully licensed for short-term rental in Florida. Everyone occupying the house, including ages, must be listed on the booking form including small children and infants. This is Florida State law and no exceptions may be made. The accommodation cannot be shared, assigned or sub-let and only persons shown on the booking form are permitted to stay in the property. Persons under 21 years of age must be accompanied by parents or responsible adults. The Owners reserve the right to refuse admittance if these conditions are not met. Failure to comply will render the booking void and no compensation will be paid.

9. Code of Conduct

Windsor Hills is a residential community. No guest behavior should interfere with the privacy and the quiet enjoyment of other residents and guests. Please do not swim, play loud music or behave in any manner that could be construed as an inconvenience, however minor, to your neighbors between the hours of 11PM and 7AM. In the event that anyone in your party behaves in a manner determined by the homeowner, our management company, Windsor Hills staff, or local authorities as likely to cause danger, distress or annoyance to anyone else resident or visiting the Windsor Hills community, or damage any property in the community, you may be required to vacate the premises permanently and immediately and neither the owners, our management company, Windsor Hills Staff, nor any other related party shall be responsible for any cost you may incur, nor shall we pay any compensation whatever, nor make a refunds due to these actions. Pets and animals are not allowed in the home at any time, under any circumstances. Smoking is not permitted in the home at any time.  Guests will be charged a penalty fee to cover additional deep cleaning costs should the pets or no smoking rules not be adhered to.

10. Guest Responsibilities

For the duration of your stay you are responsible for the property which you have booked and you are expected to take care of it. At the end of the rental period, all equipment including everything in the house, all walls, floors and furnishings must be left clean and tidy, or you may be billed for any amount over and above the time normally spent on cleaning. You are liable for any breakages and damage to the property or its contents, and if you do not replace any breakages or pay locally for any damage sustained, you will be billed when you return from your holiday. Any third party visiting the property during your holiday will be regarded as your responsibility and any damages or breakages caused by any third party will be your liability. You are responsible for any damage to any third party visiting the property that is caused by you or any member of the party staying in the property, or any other person whom you may invite to the property.

11. Community Facilities

Users of Windsor Hills’ community facilities are subject to the rules and regulations of the community. The Owner/Management Company accept no responsibility or liability for the unavailability of any of the facilities of the development.

12. Security

Guests are expected to take all reasonable security precautions, including locking ALL doors and windows during their time of occupancy of the property. All swimming pools are used entirely at the guest’s own risk. No diving is allowed and children must be supervised at all times while in the pool area. Glass is not permitted in the pool area at any time.

13. Complaints

In the unlikely event of a problem arising while occupying the home, the guest should immediately contact the management company who will seek to resolve the matter speedily. If the problem has not been reported to the management company within 24 hours of the problem arising, neither the owner nor the management company can accept any responsibility.

Do not attempt to fix anything yourself that you are unfamiliar with because you will be liable for any damage or loss caused by your actions.

Every effort will be made to fix any issues that you may encounter in a timely manner.  However no compensation will be paid for issues beyond our control regarding equipment failure such as pool heaters, air conditioning units, refrigerators, freezers, televisions, games room equipment, etc.

No complaints will be accepted after your vacation if the management company were not informed of the circumstances of the problem during your vacation.

Pest control is performed regularly but as Florida is a tropical state insects may be a problem from time to time.  Please contact the management company if necessary.

14. Insurance

Travel insurance covering delays and cancellations is highly recommended, and is fully the responsibility of the guest.  Adequate, appropriate medical insurance should also be considered.

15. Force Majeure

As with any other holiday, there are circumstances completely beyond our control, in which the property may not be available for your booking. Such circumstances are referred to as “Force Majeure”. In the event of “Force Majeure” the owners will do their best to make alternative arrangements for you where possible. If they cannot or if the alternative arrangements are unacceptable to you, they will issue a pro rata refund of monies paid. This will be the full extent of the owner’s liability in such circumstances and the owners cannot be responsible for any other costs connected with any such cancellation, however arising.

16. Website/Advertising

All information supplied on the Website/Brochure is deemed to be correct to the best of our knowledge, it is understood that the information supplied is for guidance purposes only and does not form any part of a contract. The owners and management reserve the right to change room configuration, appliances, furniture, furnishings, and games equipment without notice.

17. Governing Law

This agreement shall be constructed in accordance with and governed by the law of England and Wales, and each party agrees to submit to a non-exclusive jurisdiction of the courts of England and Wales.